The platform allows us to view all our data in one place, which is really great for analytics. We can also view historical data, making it easy to see how our performance has changed over time. It is not as intuitive as other platforms, and sometimes there are issues with the platform crashing. This means we have to restart it when we're using it. There are some third party applications, such as Xactimate, that could be integrated more easily. Our business requires a lot of data analysis, so having this system helps us to keep everything under one roof. We use the data from it to understand our customers' needs and patterns, and then use that knowledge to improve our service.