Very easy to set up, very well documented (even for beginners), great community support! I'm using it as my main backend system at work right now - we have several different apps running there that are used by our customers daily; from simple CRM's all through ticketing systems with multiple channels of communication between them and their clients/customers via Slack or Discord etc., even an internal chatbot is being built over this platform too :) It runs smoothly without any issues so far but since its still under heavy development you can expect some changes here & then ;) The only thing which could be improved would probably come down to documentation itself :). We're solving problems like "how do i create something similar" while keeping things open-source friendly ;-).
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