Review on Cozy up your cat with the K&H Pet Products Thermo-Kitty Heated Cat Bed by Tammy Finucci

I have ordered many K&H heated beds and mats for our cats. I usually give everyone 5 stars without hesitation. However, this bed was packaged terribly - it was wrapped very tightly in plastic so the packaging was shaped like a football. When I unfolded the bed, it wasn't shaped correctly (see picture). After 3 weeks, the bed is still irregularly shaped. I am very disappointed and wonder why a manufacturer treats their high quality products so poorly.