My son loved this scooter and it was the perfect, stable start to riding. However, after a month of short term use (2 blocks to school and back for about 2 weeks plus a few rides on paved roads) two parts of the scooter broke and became unsafe to ride. I contacted Banne for replacement parts as they are under warranty and they told me they would be dispatched immediately. A month later they still haven't arrived. We liked the scooter but it looked like it was poorly made and customer service didn't take good care of it. Disappointing. UPDATE: Spare parts arrived from China two months later. The replacement parts are of better quality, metal rather than the original plastic, and my son is delighted with his upgraded scooter.