I have used this product in the past, but had to stop using it because of compatibility issues with different software programs (e.g., Microsoft Word). The program is very user friendly; however, there are some features that could be improved upon such as more customization options or better support from customer service department. For those looking for an easy way to organize research papers into folders/sub-folders, then save my research will meet all their needs. It saves time by organizing files without having to go through individual folder names one at a time which would take forever if you were doing so manually!