I like that it makes it easy to keep track of the details of the customers that I'm working with. I also love that it is relatively easy to use and has a lot of useful features. I don't like that I need to create my own reports which I like to use in my business. It would be great if I could create my own reports and have them automatically sent to me in an email. I have not been able to find any reports that I like, so I have been making them myself. This has been a real time saver and I have been able to keep track of all the information that I need.