I have never been so disappointed that a product didn't work. To be honest I knew this could *possibly* be a stretch when I bought it, so my return had nothing to do with the craftsmanship or quality of the item. I live downtown in the financial district and don't have a car - this would be ideal for short trips in the area and weekend trips by plane, bus and public transport. My 16 year old, five year old pug had a girth too wide to fit comfortably even though her diameter is 11" - the transport wheels cut into the pet space making the internal depth (base) closer to 8" and she cannot fit all the way inside Carrier. However, there was ventilation, a smooth, comfortable grip, and a perfect 20-inch size to carry. If you have a small dog/cat - enjoy!
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