The cameras work well, but the customer service and self-service options in account control have to be the worst of any subscription service. I have seen. Each question requires a 20-40 minute phone call (or rather, waiting for an agent) for something as simple as deactivating and reactivating a subscription (why can't you do this through dashboard self-service?) or paying again with a payment method that initially didn't go through (again, why would I have to call support to do this?). I had no exchanges with the support team that didn't mess up my absolute life which is surprising as it seems their problems could be solved very easily by a) hiring more staff b) this staff better being trained and c) integrating more functionality into their dashboard to enable customers to solve extremely simple problems themselves. I've subscribed to the camera history feature for over a year now, but as I'm struggling to reach a knowledgeable agent (please Nest, just top up your credit card - that's literally all there is to it, just restart the card). I'm giving up and sticking with free streaming as it's too frustrating to keep trying to get help. Congratulations on stepping out of a $20 per month subscription. If I had to do this over and over again, I certainly wouldn't buy any cameras from Nest just because their support team can't handle the incredible amount of work.
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