The ability to easily send out reminders, track my time in hours/minutes it took me etc as easy of use system which was great! I dislike that you can't add your own templates or layouts - its very limited- however this may just be because i'm not using all aspects fully yet but if there were more options available then we would have been able too :) If anyone uses g suite please give us access so far they are really friendly with customer service & support at least try them once before saying nothing works!! We're solving our problems by communicating better via emailing each other rather than having meetings (which take up valuable worktime).