I like that they took their time getting back with me about setting up an appointment if needed at any point during my case process because it was so important! They were extremely attentive when dealing witg insurance companies as well which made things way easier than some other firm i've dealt w/ previously who couldnt keep there focus through all stages once hired by our carrier (i know this just from personal experience). D&C handled both sides very effectively even though each side didnt always agree - great lawyer team effort!! We havent won yet unfortunately :( But everything seemed normal enough considering how quickly everyone moved along without unnecessary delays :) Cant wait until next stage. I appreciate their prompt responses with any concerns that may arise during my time at work (or off-work). Their customer service has been great! They're very professional while still having fun when talking about our business needs as well!! Not much - they do what's needed without being pushy/overbearing like some other firms out there. Ask all your question before hiring them so it helps ease worries later down if things go wrong :).