I like how easy it is to use with no advanced training required. It's very intuitive and takes little time to learn. I dislike that there isn't any way to view your reports once they are created. You need to create them and then send them as an email attachment if you want to view them. Also, the reporting can be tricky. You have to know exactly what information you are looking for before you create your report. I'm able to quickly get the data I need without having to pull reports from multiple sources or spend hours trying to figure out what I am looking for.
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