I like that they are very thorough with their customer service.
They always give you an option to change your mind if something isn't working out for you or doesn't fit what you're looking for. Also when it comes time for me to purchase my next product from them I know exactly how much I'm spending on each piece of equipment so there's no surprises! There really aren't any downsides at this point. It would be nice if they could offer more than one type of warranty but other then that everything works well! The benefits include being able to pick up products locally instead of having to ship them across country (which can get expensive!).