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1316 Review
69 Karma

Review on πŸ“ž Zuzume 689 Minutes Domestic & International Calling Card: PINless, No Expiration, No Hidden Fees Prepaid Phone Long Distance" by Brett Morrison

Revainrating 1 out of 5

Customer service requires work

The first time I called customer service there was no one there even though I called at the right time. I then sent an email explaining that I couldn't call using the card and received a nice reply telling me to email them or call the support number I had had previously called. I decided to call back the next day. The next week I called (later that morning) and got through on the second try. I told the customer service representative that I had a problem with the card, she told me in such an obnoxious tone what I was doing wrong. I didn't argue, I thanked him and hung up. The card worked, I called the UK but they barely heard me. I managed to do what I needed, but I won't be using Zuzume. If a business is going to be outspoken, it should be outspoken, customer service representatives should be non-confrontational, and call quality should be better.

Pros
  • πŸ“± WHY ZUZUME? We bring you affordable international calls with amazing sound quality so you can have long calls with your loved ones abroad! We let you manage your account, share your minutes, set up speed dials and more!
Cons
  • I don't remember but there was something