I'm not sure about the stability of the shoulders, some threads seem to be broken. I expected more from an expensive chair. It has good padding and support, although the support would be better if it could be adjusted. The leather material seems to be good. I would kind of hate it the most, so I'll mention it. The armrests do not have pads to support the forearms. I like this because I have three old chairs and the upholstery and material covering them wear and tear making them look tacky. They're not worn that way because they don't have padding, but for an executive chair that needs to be comfortable and relaxing, they might be uncomfortable. The lift and tilt mechanisms are functional yet simple, with many chairs having additional controls. For a big chair the wheels could be a bit better, they are pretty standard. This may be why the product page suggests purchasing an upgrade when you add this to the cart. I like it but for the price it could be better. A soft recommendation that could be improved with better quality control.
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