I like that it is easy to use, has great customer service support! It can be slow at times when loading map data from an external source (iCloud). There are some features in this tool which could have been better if they were more intuitive or easier than other tools out there but overall very satisfied with live maps so far!! The best part about using LIVE MAPS over any of our competitors products we've used before was how quickly you get up running after getting all your information together compared too others who took weeks/months longer just setup their first mapping platform solution - not only did its allow us make much quicker decisions as soon once started seeing whats happening within each building vs what's going wrong etc across multiple buildings- made tracking things down alot faster then previous solutions i had seen elsewhere.