I am not sure how to proceed, but up to this point, I am enjoying it. Quick and easy checkout on Amazon, as well as friendly and reasonably priced technical support from Samsung. We purchased it as a present for a child, presented it to the child as a present (the child was in seventh heaven), effortlessly installed all of the applications, and then the tablet unexpectedly shut off in the evening. He was not susceptible to any of the tricks that were played on him. I got everything set up and then called Samsung help (and the time was 21.30). The worker listened in a courteous and unruffled manner before providing an explanation of what should be done. The tablet eventually powered up, and after that there were no further issues of this kind.
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