I've bought two such Bags (different colors). Both are good, only the handle wobbles. The other pocket smoothly extends and retracts without hesitation. I don't think I can do anything about it as it's an internal issue. I can't afford to replace it and my kid doesn't want me to return it because we got it just before school started. There was some disappointment, but maybe it was just a lemon. Because I gave the other full 5 stars.
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