The responsiveness of the team to our questions and needs. The team is very good at listening to what we have to say, and then working with us to find a solution. I would like to see the team do more for us. We are a small company and it is hard to get support from our larger companies. I think this is because they don't have the small team that we do. We are trying to get our product to a larger audience, and we are having a hard time getting the support we need. It was easy for me because I had an idea about what i wanted my logo be like but also they took into account that it might not always come out perfectly right away so their patience is great! They've been extremely helpful with any questions or problems (or lack thereof) as well too!! My project has finished which makes everything worth while :). The experience itself wasn't bad at all either just very happy how things have ended up working over time.