After a long search, my husband and I decided to buy this ceiling mount for our new 55" Samsung TV. It had to be compatible. Installing a ceiling mount is not for the faint of heart, so wired ones my husband after much deliberation powered the mount and reinforced our ceiling so it could be mounted securely we both read the installation instructions they were very good difficult to understand vesa plate with 4 petals we couldn't fit these to our supposed compatible TV. There is no number to call for help, you have to send them an email. The email system is very slow, every 24 hours they ask for you have another question. Finally, we reached out to yours Contacted tech support staff who told us about our problem with a brilliant solution and braised our TV to it to connect securely and reliably. . Once up, it wasn't hard to get it working (a phone call or two helped here too, now we had a phone number!). The sensor is attached to the TV with tape. Fell off after a few hours. We used our own double sided tape which sticks securely. There is also a very bright red light that never goes out. My husband covered most of it with tape, a satisfactory solution. Whoever designed this thing did a great job designing it. While holding a 55" TV with one screw while the rest was screwed down was awful, nobody got hurt and it worked.
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