New: Got a replacement and it works great. Would definitely recommend for neck and shoulder pain. I don't use the pulse that much, leave it at 1 and still have heat (2 levels) and massage (3 levels), thanks! Works much better than expected The battery in the key fob was bad but 1s have been replaced No worries Highly recommended I have arthritis in my neck and a bulging disc and to be honest this is the first that is comfortable and easy to use and hasn't It feels like it's hitting your neck. lol and as long as you hold the pads (I overlap them so the pads don't irritate the back of my head) don't be intimidated, it's easy to put together
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