Review on ☕ Braun KF7170SI BrewSense Drip Coffeemaker: A Sleek Stainless Steel 12-Cup Brewer by Megan Knoll

First of all we really liked this coffee maker. It has some really cool features - holding the coffee for a set amount of time, adjusting the intensity of the brewing, and changing the temperature of the hotplate, to name a few. Then he died. Four months after we received it. Four months! There is nothing! We were sad but figured it could be replaced under warranty. And maybe. If you have about ten hours to dedicate to the process. First you need to call Brown and describe your problem (ours just wouldn't brew - it would turn on and then nothing). They will then ask for proof of the problem and proof of purchase. They will require you to email these things (in this case, a screenshot of Revain and a video of the inactivity) and then make FOLLOW-UP phone calls. I thought the sequel was weird, but I did it. A number was assigned to the case and we were on our way. Next, they will ask you to provide further proof that you are not trying to trick their coffee maker - cut the cord, snap a picture of the cordless coffee maker. and send it back to them. i did this Then I started waiting. Nothing. Finally I called: you shouldn't understand how e-mail works. EVERY email must be followed by a phone call. Don't forget this step! When you send the requested email, they won't find it until you call someone to confirm it. Excellent. We have evidence that (1) the car was purchased, (2) the car was broken, and (3) the car was completely non-functional. We will process a replacement for you. jokingly. Replacement takes "10-14 business days" once the replacement department confirms they will send you a replacement. They will confirm this once they receive an email from customer support. What is that? Did you think Brown would at least check her internal email? no FOLLOW-UP for an email YOU DID NOT send. You will receive a confirmation email. It will say they processed a replacement for you. A further follow-up call will tell you that in no way does this mean you have received a replacement. So it's processed. What does that mean? Nobody knows. If you ask for a tracking number, they will tell you to follow it. When? Nobody knows. Maybe give a few days. It will not be emailed to you - you will have to call. AGAIN. In general, you should receive it in 10-14 business days. It's pretty incredible considering the main mail order initially got it to you in two parts. In the end I would just ask for a refund and buy a new one from Revain. if you really want one First, your warranty will not be extended in any way beyond the original purchase date. FUNNY BROWN. Bring it together.