Review on Wondise Flickering Flameless Taper Candles with Remote and Timer - Set of 8 Ivory Real Wax 3D Flame LED Window Candles, Battery Operated, 11 Inch (D 0.8 inch x H 11 inch) with 2 Remote Controls by Kelvin Understanding

I am changing my rating from one (1) star to five (5) stars. Below this revised review is my original review. A day after my original review was posted, I was contacted by Wondise to say they had seen my review and offered to replace my product (December 29th). January 5th (replacement plugs must have been sent out immediately as I received them just after the New Year holidays), I received them on Tuesday. They worked great as advertised and looked pretty realistic. I can say that I did not expect such a quick and excellent response from the company's support service. The candles work and look realistic and I can say that not only would I buy this product again but I would buy it again from Wondise. Customer service can say a lot about a company. Again, I would buy from them again without hesitation. Many thanks to the support team for their speed and professionalism. Thanks very much! _________________________________________________________________________________________________________ Original review (edited above) When the spark plugs arrived, two were broken (the spring and its terminal pad in the bottom cap that contacts the battery negative terminal were unsoldered and cracked around in the housing that the batteries go in). I decided to put batteries in the other two candles to see if they worked by following the instructions by turning on the candle first and then using the remote to turn it on, make it brighter etc but the remote didn't work either She. Wouldn't recommend at all. After sending them back I looked for more spark plugs, unfortunately of the many listed that use remotes they all seem to use the same remote leading me to believe there is only one manufacturer that sells them to everyone. who want to market it under their own name. Wouldn't recommend at all.