I like their focus to deliver results for our business needs, without breaking down walls between departments or getting bogged by bureaucracy which often exists with larger agencies who can be hard work too! We are small enough still where we have not yet had any real issues being managed through out of office hours but they do always follow up when you're free - great value-add there :) Really excited about working together next year as this will take us into an area outside eCommerce (online retail) so exciting times ahead!! I like how we are able to be so flexible with our clients, being such an agency of many different sizes gives us flexibility for each client's needs! There isn't anything at this time i dislike about advance bb!. We have been working closely together since day one when it comes down tot he nitty gritty details!! The team has become very close friends as well which makes things even better.