This item is perfect for my apartment. When it arrived I couldn't wait to unbox and install it. There were a few small tears on the hem, nothing major. Perhaps the skin was greatly stretched and imperceptible. You really should have looked for it. Then a month later these blisters or pits started forming on top. It was more than the pressure to keep your legs down that an ottoman was supposed to do. Production Spacemaster was happy to help and accommodate me. However, VM, a third party, refuses to do so. Saying it's outside their policy. I contacted them first but they said I need to contact Spacemaster first. This is a scam. I advise if you want to deal directly with the space master.
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