It helps you keep track of your memberships in all health care programs at once! I love that we can now get updates about our member's insurance status without having them call us with each change or visit their doctor/pharmacy every time there has been any changes made by either party (Insurance Company / Member). There are times when it takes forever just trying figure out which program they're enrolled into but if things go well then everything works as expected :) Definitely recommend this software - easy access from anywhere allows me ease my day job duties while also helping ensure compliance within HIPAA rules & regulations so no issues here :D.