Revain Certified Refurbishment Program is not certified or refurbished by Revain. As a result, customer service issues are covered by their A-to-Z Guarantee, which defers any action to fix problems. The refurbished MacBook I bought had faulty hardware, but it took me months to confirm that. I've been going back and forth with Apple support, buying different types of USB-C hubs, using different networks, factory reset, doing additional troubleshooting, using different devices on the same networks for confirmation, back and forth with support gone and much more. . I have requested a refund. They demanded that I pay the return shipping costs. I made it for $67. Delivered three weeks ago. I haven't received a refund. Two weeks ago I submitted an A to Z claim to Revain and was told I would have to wait 14 days for a response. This is already a week after the seller received the goods and two weeks after agreeing to the return. After 14 days I contact customer service again but they tell me they meant 14 business days or 20 days instead. Now I'm on the hook to wait again. I don't have $1,700, I don't have this item, and I've struggled for three months to find out. Eventually I got fed up and went to Best Buy to buy a new MacBook. It works great right out of the box. I ended up costing myself a lot more trying to save $500. According to the certified tracking number I paid for when returning the item, the seller had the item for 30 days. I still haven't gotten it back.
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