I like that it has unlimited bandwidth, no extra charges. It's pretty straightforward to use so there aren't any problems with this software. The customer support can be very slow sometimes (especially during US business hours). If you are looking for an inexpensive way of having secure internet access while working remotely or traveling then this service will work well for you. We are solving our problem of being able to securely connect to our organization's servers without worrying about someone hacking into them.