I like that they are always looking to improve their product, which is something we appreciate as customers of theirs for many years now! We have been using them since our first year with them (2003). They provide excellent support from day one through retirement or death in your business relationship; it's very reassuring knowing you've got someone there when needed most - no matter what time zone difference exists between us!! Nothing really at this point but if anything comes up along those lines then let me know so i can refer back to my notes here :) The best part about working directly w/them has nothing much going against any other provider out there either- just more peace of mind overall because everything works seamlessly together & all communication takes place online via email etc.