The customer success manager is very helpful when it comes time for implementation of new software or hardware solutions that we need at work each day! I wish there were more training opportunities available in our area because sometimes you can feel left out from certain learning experiences even though they are related directly with your job title/responsibilities - but this has not been an issue as far as i know so no complaints here yet!! It's hard being able get away during lunch breaks since most people do eat their lunches together which makes getting my own food difficult if its just me wanting something different than what everyone else eats (which happens quite often).
Having someone who understands how HR systems operate would be really beneficial especially considering all employees have varying degrees understanding about various topics like payroll processing etc..