Easy for customers or employees who don't have much experience in managing their insurance claim process! It's very easy & quick way of doing things which makes it less time consuming than other companies I've used before (like Farmers).
No customer feedback has been given since launch date so far but everything seems fine thusfar as well!! Not sure what else there could be at this point? Nothing yet just keep using them if you're satisfied otherwise maybe they will help improve upon any issues/concerns once launched more widely across states etc..