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Bahrain, Manama
1 Level
743 Review
57 Karma

Review on ๐Ÿ”ฎ 0.03in (0.75mm) 984ft (300M)/Roll PMMA Plastic End Glow Fiber Optic Cable for Starry Sky Ceiling with All Kinds of LED Light Engine Drivers by Mark Quarterman

Revainrating 1 out of 5

Model Log Home, happy customer

I am giving a new review for this product, I removed the bad review. The reason why!? I have to say that it was very difficult for me and a bit from the company side to understand this product. I am very surprised to hear from the seller and the company. They need to know that they shouldn't contact their customers directly like they did with me. It's against Revain rules but, and I have to say, they do it with a lot of pride in their company and their products. I'm glad they came to me. For me it shows a lot and says a lot about the company and the people. They tracked me down, contacted me on Facebook and asked what they could do to make sure I was okay with the product I bought from them. They wanted and were willing to make me a happy customer! They offered to give me other parts that I really need to make my cord light work at their expense but I'm a sensible person and a person with a big heart and they shouldn't have given away any other products there just for mine work to do a cable. I told them when I heard about it I didn't realize it needed more details not mentioned in the description. I also told them I was done with that and I left, why? I came up with a different way to work on my project, I came up with a new way to still use wire in my project. So I went to this situation. I also found that I wasn't fully aware of what else was needed to get the light to work, it wasn't in the description. I didn't know or understand how Mac fiber optic cables work and what it takes, but now I do! I think I also explained to them that I would only be using the wiring on my power pole in my project just to show. However, I have apologized to them and they were happy to refund me and let me keep the cable as I don't know how to send things back, I need to learn how to do it. They also agreed to improve their description page a bit to better explain their products, how they work, and what they might need to make them work. To me that in itself shows a lot of pride in this company that goes out of their way to win a customer and tries to make the customers happy. I think we have a good understanding of what happened and it's all been sorted out, it's all sorted out with both of us! I have to say that the people who own and run this company must be very good people and people with heart who are willing to do the best for their company and their customers. Also, I'll add that they support all of their products! Because they are willing to fix things with their customers, if something is wrong, they will fix it! I think we can both grow out of this setback and move forward. Please if you are looking for a good company willing to make the customer right and happy and take pride in their company like this company did for me. This is a company to do business with, this is a company to buy your products from as I myself will buy more products from them when I can. This is a company that has a heart, thank you for working with me, thank you for making everything right with me. I only wish there were more companies like this on Revain, if there were more companies like this on Revain there would never be a problem shopping on Revain and there would be no returns, no refunds required for everyone on Revain! In my closing statement, I would like to say that I believe that if this company continues in the same spirit as they have worked with me, the client, they will go far and make a name for themselves. Word of mouth spreads fast, faster than advertising. I am disabled and what you have done for me means a lot to me. I can't work anymore because I lost both my legs, I have diabetes all the time and my nerves are very bad. I can't do much so I decided to do a project as my doctor recommended because of my nerves. It should help keep my mind busy so my nerves calm down. I live in a very stressful family life as anyway and have to live with my boys and my wife, my family don't care about me only what they can get from me and from me. bad, but that's how it is. I'm trying to build a dollhouse model of a very large farmhouse that will take four to five years to build and will have electricity and water balloons if I can and if I live that long. I don't have much money to buy consumables, materials and figures. I only get one check a month so I can only get so many times a month so yeah that means a lot to me. know there are companies like this and people willing to work with me and you, not just for your money. I am very happy with what this place has done for me. Like I said, it means a lot to me. Yes, there are other companies on Revain that I have dealt with and am dealing with and am still awaiting a response from them. All they want me to do is delete my reviews of their bad products and bad service. All they did was promise to give me my refund back or help me fix it but they never went through with it so yeah those are the ones to beware of because they are the ones that you should stay away from. , just look at my bad reviews, you can see what kind of company they are! I believe in the truth so I'm providing a review that is truthful and based on my experience with the product. The way I see it, if you want to be a responsible company and a good company, you have to do what you say, you have to be more like that company. A company with a heart is a company that will go far! I know that from my own experience and from my companies, I had three companies and the customer was always right and I always try to make him happy because he always called me back and stayed with me until the end. I had to give up the company because I could no longer work. I'm a reasonable person, I just want to be treated fairly! I salute this company, they do a great job with their customers! I hope they are the best! Thank you and God bless!

Pros
  • great product
Cons
  • something different