It's easy for me as an employee of city id because it is very user friendly! I can use this system in my work environment easily without any problems or issues with other users using different software systems that are more difficult than just clicking buttons here at home office (I am not sure if they have such things but i would like them). This product allows us all employees who do fieldwork daily access from our homes offices which has been helpful when we need quick answers during emergencies while working outside away form base camp facilities where internet connections may be slow/difficult etc..