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United Kingdom, Belfast
1 Level
735 Review
86 Karma

Review on Trimaco by Jon Smith

Revainrating 2 out of 5

Online Store of Trimaco: Subpar Goods and Unreliable Service

I recently bought some painting tools and supplies from Trimaco's online store, but sadly, I have had a really negative experience with the business. First of all, the things I got were of poor quality. The drop cloths were not as long-lasting as promised, and the paint brushes lost their bristles after just one use, allowing paint to leak through and harm my floors. In addition to the subpar quality of the goods, Trimaco failed to contact me while my purchase was being delayed by a number of days. When I contacted their customer service department, they were non-responsive and gave no specific justification for the holdup. Furthermore, I encountered more hiccups and delays when I tried to return the poor products. The return procedure was challenging and time-consuming, and Trimaco's return policy was not made clear on their website. Overall, I had a frustrating and disappointing experience with Trimaco's online store. My floors were ruined, and I lost time and money due to their subpar materials and shoddy service. I wouldn't suggest this business to anyone looking for dependable, high-quality painting tools and materials.

Pros
  • Easy online checkout procedure
Cons
  • There is no provision for international shipping.