I like how easily they are able to integrate into my application, allowing me to use their platform as well as our own (if we choose). They also have many different ways in which one could utilize this service; however, some of them may be too advanced or difficult at first glance. There were certain things about integrating wit with other platforms where there was not much room for error. We did manage to get everything working but had issues when trying to add more features later down the line - so make sure your requirements match up perfectly! This integration allowed us to create bots within minutes without having to write any code ourselves.