The support is excellent, they're always quick to respond when I have any questions or issues that arise! They offer great pricing options as well so it's pretty easy to pick up what your looking at without feeling like its overpriced. There aren't really anything bad about this provider other than perhaps their network speeds could be improved if there were more servers in each data center location but nothing too major. Great customer service, fast response time whenever we need assistance/help from them. We needed a new hosting plan because our old one was getting slow after being around since 2007. It had been working fine before though which made me feel comfortable going through another year of using theirs even thought i know others can do better sometimes.