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Luxembourg, Luxembourg
1 Level
454 Review
0 Karma

Review on Rubbermaid Commercial Products Heavy Duty 2018781 by Jessie Wright

Revainrating 5 out of 5

Handle Missing: Cleaning Tools

I was one of several customers who received a shovel without a handle. It came in a huge box with plenty of space. I have contacted Rubbermaid Support. The representative who answered spoke as if I had awakened him from a deep sleep. Eventually he was able to email me with warranty instructions. He acknowledged that the lack of grips was a recurring problem. I have sent my request for a descriptor to Rubbermaid and have not received a response. I returned the shovel for a refund. While a one star rating may not be fair, it should serve as a warning that ordering this product is a contest. You may or may not be a winner.

Pros
  • Excellent Overall Quality
Cons
  • Frequency