Review on Rubbermaid Commercial Products Heavy Duty 2018781 by Jessie Wright

I was one of several customers who received a shovel without a handle. It came in a huge box with plenty of space. I have contacted Rubbermaid Support. The representative who answered spoke as if I had awakened him from a deep sleep. Eventually he was able to email me with warranty instructions. He acknowledged that the lack of grips was a recurring problem. I have sent my request for a descriptor to Rubbermaid and have not received a response. I returned the shovel for a refund. While a one star rating may not be fair, it should serve as a warning that ordering this product is a contest. You may or may not be a winner.