The ability for us as an organization, not just my team but our entire department at work was able to use this product with ease! We are now using it daily across multiple departments within our office which has been great because we can all access one place where we have everything needed right when I log into run smart! There is nothing that i dislike about running Smart yet!! It's easy enough anyone who knows how computers works should be fine! If you're looking for something simple give them a try they will help get your system up & working quickly without having too many issues along the way. Automating repetitive tasks so everyone doesn't need their own computer/laptop anymore.