The customer support team are very helpful in answering any questions we may have about their product or service which is great when you're new at using something as complicated as cloud services! I really like how they give out free accounts so it's easy just try things before paying anything else (which i've done). You can't use your own VM images but instead must upload them from somewhere online - this makes me feel uneasy since there might be viruses floating around that could possibly affect my website if not properly scanned first by some antivirus software etc.. So far nothing has been found wrong however please do scan everything yourself beforehand especially websites/webpages where sensitive information lies within files such an emails etcetera otherwise risk having security problems down line.