I like that it's easy enough if you have no experience with creating content in Word or similar program but are looking at just using an online tool - which makes sense considering how many people don't want/need anything more than what they can get from Google Docs! It may be confusing when first trying out because of its lack of tutorials (or maybe there aren’t any). There isn‘e much support available outside their forums either so this could potentially make things difficult as well depending upon where one gets stuck while learning about all aspects of use including uploading files etc.. The biggest benefit would probably still come down to ease of creation since most users will not need extensive editing capabilities beyond basic formatting options anyway. We're able to update our Knowledge Base quickly without having employees physically travel between offices throughout different time zones each day via video conferencing application such as Zoom -- we've also.