fall in love with this shelf for a long time! It's absolutely gorgeous and incredibly versatile (we wanted to use one in the kitchen for condiments and storing paper towels, and another in our son's room for books and hanging sweatshirts). The problem is that both shelves we ordered arrived broken. On one of them, the left arm with the hook doesn't fold completely (causing the arm and hook to be crooked) because the metal at the top of the arm wasn't cut straight. Exactly the same problem on another shelf, and a bag of hooks was completely missing. It's sad because the shelf itself is beautiful but there seems to be a major quality control issue as both shelves had the same issue and one package was missing vital parts. Huge crap.
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