I like that we can have access from any computer or mobile device anywhere in our office without needing VPNs which makes it easier than other softwares out there (iCloud). It gets very frustrating when you are trying something simple but don't understand how easy/hard certain things will be due to lack of tutorials. Try using Google first if its not working then try here since they do offer support unlike some companies who just look at your money as soon as possible after purchaseing their products so make sure this one works before paying them! We use SISCO Connector Pro more commonly referred to simply "Sisco" instead because sometimes people think connecter pro means Cisco connector only - yes thats what it does however SISCOS version has tons better features compared to Ciscos versions even though both cost around $50-60 dollars each year.