Review on 12X56 Inch Strip Softbox For Studio Strobes With Soft Diffuser And Speedring - Compatible With Elinchrom, Prolinca, BXRi, D-Lite, Ranger, And EL Series Strobe Flash Lights by Roger King

Disclaimer: This review is long but covers the spectrum from ordering the product, to quality and setup, to dealing with the company.I ordered two of these and have used them for several shoots already. The boxes are decent and perform well, but I was pretty underwhelmed when I opened them compared to the 4 and 5 star reviews and ratings that Fotodiox products have received.There are several factors in the 2 star rating which kind of all go hand-in-hand: quality of the product, ease of setup/use, and customer service.1) The physical quality of the product is great. Nice and durable. (Except for the cheap speed rings they sent. See below)2) Setup is slightly more difficult than it needs to be. There aren't any guide slots for the rods to go into, just the pockets at the end of the boxes. So when you go to put it together, they can tend to bend in different directions.3) Customer service was a joke. Keep reading.They shipped both soft boxes with a different designed Bowens speed ring than the one advertised in the listing. The ones they shipped were in the shape of a gear with a plastic mounting collar. And because of the gear design, there's light leak on the back where the flaps are velcroed shut. I'm familiar with the speed rings originally advertised because I already have a couple of them for different soft boxes, and they're great quality. However, the ones they actually sent were not the ones advertised. They pulled the 'ol switcharoo.I wrote the company the day after I received them (4/2/14) addressing the issue of the switched speed rings and asked for the ones advertised in the listing; in other words, the ones I had purchased. About a week and a half goes by with no response. I had noticed on the listing of the boxes that I purchased they had switched out the photos of the speed ring to the new, terrible geared design. They definitely got my email and switched the photos in the listing without even bothering to respond to my request of getting replacements. I wrote them back after I saw that now addressing the issue of both the replacement speed rings as well as the switched photos. They finally responded with a poorly formatted and poorly worded email two days later asking me for my order number which I had included in both previous emails.Needless to say, I doubt they're going to correct my order. The product is does the job but the lack of customer service makes it not worth it. I'd venture elsewhere to get inexpensive soft boxes.*UPDATE (4/16/14): Karrin from Fotodiox finally wrote me back and resolved the issue. Apparently I was supposed to contact them directly through ebay and not the company email address. Go figure. They are sending the proper speed rings from the listing and was apologetic about the mishap, thus bringing the rating from 2 stars to 4 stars.