The ease of use in configuring servers for our business needs without having an IT department or support staff was very helpful! I am not sure what we would do if something went wrong with this product but they have been great about getting back quickly when there are issues found during testing phases.
There were some features missing such as being able to configure more than one server per site (we had only 1). We needed software which could be used by anyone who wanted to add sites/servers easily - no need to hire expensive consultants or engineers just because you don't know how it works yet!!