I like how easy it was, no coding required! The only thing i disliked about this software so far has been when we were testing our test account with some different providers (for example Zendesk), there wasn't an option of getting back into working mode after leaving off site or being away from device/computer etc - but thats just because they haven;t released those features yet..
But overall its great product & price point as well :). We have found multiple benefits using grepss since implementing them within my team at work which consists mainly marketing automation services where most clients are small businesses who rely heavily upon social media networks such as Facebook / Twitter.