Let me start by saying that I love these headphones. They work great, the sound is impressive for the price and they stay in my ears even while running. I would give them 4 or 5 stars but the clip that is supposed to hold the cord around your neck literally broke the second time I took it out of the box. Then when I contacted the manufacturer they said the clip was classified as an accessory and I would have to purchase a replacement for $1.95 shipping. I can still use them, but the weight of the box holding the electronics to my right ear pulls the cable to the right, causing the box to hang too low and hit my cheek when I run. It's a minor thing, but I was disappointed with how poorly customer service responded to the issue.
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