The interface and user experience are very easy to use, even by nonprofessionals with no technical knowledge or expertise in translation software! It's also great to be able to translate documents directly into multiple languages without having to export them first from one source format (like Microsoft Word)to another (which can get complicated). I have been using this product since April 2017. We needed an online translator who could handle complex document formats like contract contracts, invoices etc. There were some issues at startup but those problems resolved themselves quickly so there was nothing really negative about it as far as we know now. Our clients love how fast they receive translations when compared to other companies which require several back and forths between translators before final approval/approval takes place.