Arrived in a week. I ordered it with delivery date 6/2020. It is comfortable. I think it would be better if the seat itself was adjustable or if the lumbar support continued to move up and down. I can't place it where I need it; and I am 5 feet tall. The armrests are a bit more complex than usual, as they aren't made of a larger pad as usual. The upholstery is about half the size of a normal chair upholstery. It rolls well and is easy to adjust up and down. There are rest positions to lean back, oh bye. I gave it a three because I wanted it to come as promised, while missing out on what I really wanted because it promised an earlier date. With a later date I was able to order the one I wanted. Also, the lumbar support is in the wrong place, which basically gives me a regular chair that could have been bought for a lot less money. 10/29/2020 - Update, the bottom pillow has flattened out and my back hurts when sitting. on this chair. A man got in and asked me how I sit in it all day, it killed him. I think they need to reupholster the seat cushion. hands are fine. The rest of the chair is still fine. 10/02/2021 - Everything seems to stay together. I've taken the chair apart and reassembled a few times and it held up on its own and is still strong. Again, my only complaint is that the bottom pillow goes flat and the lumbar support doesn't seem to go up far enough. Otherwise it worked well, the wheels still roll well and have stood the test of time.
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