I am using this tool for quite some times now with my clients (both in private practice as well at work)and i have nothing but good things to say about it! The support team are very helpful when stuck or confused - they will get back straight away if needed too.
As mentioned above, there isn't anything that's really bad so far (other than maybe the price). So try out their demo first before deciding whether its right fit for u/you or not. You'll be surprised how much better life gets once everything syncs together seamlessly without having to do manual inputting etc.