I will send it back as soon as possible. As you can see from the photos, it came out of the box with the tilt tension knob completely broken off the knot. The plastic used for the levers is pretty basic and probably happened during shipping. This is far from my only complaint about this chair. For me, even at its lowest point, the chair sits too high for both my current setting and my actual body. With a low-profile tilt lock, it stands practically square to the foot on the ground, which I personally don't like anymore, and I prefer being underground. When I tilt it back a step and lock it in, it's a comfortable seat angle, but my legs don't even fully touch, making it very uncomfortable. I had a backup plan to put it on the ground with no wheels, but the cylinder in the center goes under the base, so that's not possible. The pivot was also wrong. When I rotated in either direction while the device still felt solid, with no shifting or clicking, I could noticeably feel a slight tilt in either direction. To be honest, he's tough. I'm north of £350 and when I got in there were no concessions, no creek, nothing. Definitely support tall people. Honestly, if only I could sit lower. much less. I would probably keep it even with the broken part. But unfortunately it has already been disassembled and repackaged, ready for return. Note: If anyone from Vertagear is reading this, no I don't need spares, I definitely won't be keeping this chair.
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