Review on ELEMUSE Queen Cooling Mattress Topper: Ultimate Back Pain Relief with Extra Thick Plush Pillowtop and Deep Pocket - Overfilled Down Alternative Filling for a Hotel-Feel Experience by Thao Valdivieso

(UPDATED 05/10/2021) "I am very happy with the customer service from this vendor. Given the circumstances of the pandemic, they were very quick to respond and offered a replacement or refund. I received a replacement a few weeks later. The shipping box was damaged and the shipping tape was sealed at all four corners as the lid had a space pouch and a small puncture , that's why it puffed up. After waiting days for the duvet to puff up, it still didn't work as advertised. But other than that, it's well made and has great support.” (Back) I was thrilled after reading the description and receiving a beautifully packaged product. I was immediately disappointed that night as my weight of 156lbs is a flat spot for both me and my spouse. All you have to do is "shake" the cover to regain its shape and as soon as you fall asleep on it, it will straighten up again. No support. Beautifully finished but does NOT live up to its marketing claims. I do not recommend this.